Help
Searching SCAG.ca.gov
Common problems downloading files
High network traffic.
Sometimes there are so many people connected to the Internet that the data lines
become congested, like a traffic jam at rush hour. Under
these circumstances a file being downloaded can "hang" for
an indeterminate amount of time. Sometimes the download is
aborted, which results in an incomplete download.
The download server is busy.
Even if there isn't a lot of general network traffic, sometimes a Web server
can become overloaded with connections. The maximum number
of allowable connections may have been reached. In this case,
you might receive a message from your Web browser like "Connection
by server refused."
You don't remember where you saved the downloaded file.
When you attempt to download a file from the Internet, your browser will display a "Save
As" dialog box that prompts you to choose where you want to save
the file. Before you click the "Save" button in
the dialog box, write down the folder and file name that you're saving
the file to. Files that are downloaded from the Internet
sometimes have names that might not mean much to you. You
can rename the file to something meaningful in the "Save As"
dialog box so that you easily remember the file name later. If you write
down the file name but still can't find the file, use your computer's
"Find" command to find the specific file on your computer.
Other problems.
Due to a variety of reasons, there are numerous potential problems you may
encounter. If you are having general problems connecting to the Internet or keeping your connection, try one or each the following:
- Disconnect from and reconnect to the Internet.
- Disconnect from the Internet, restart your computer, and reconnect to the Internet.
- Try connecting at a later time. Your Internet Service Provider (ISP) may be busy and can't allow any more connections.
- Contact us at Webmaster@scag.ca.gov.
Software Information
See our tips and solutions to the most common Acrobat downloading problems here.
The PDF format is modeled after the PostScript language and is device and resolution independent. Publications in the PDF format can be viewed, navigated and printed from a workstation using the freely available Acrobat Reader software from Adobe Systems Inc. Versions of Acrobat Reader run on DOS, Windows, Macintosh and Unix systems.
Following is a link to the Adobe site, where the Adobe Acrobat Reader is available for downloading free of charge.
We have several tips and solutions to the most common downloading problems here
Microsoft Word Viewer
Microsoft Word files on this site are designated by
If you do not have Microsoft Word on your machine, you may use Microsoft Word Viewer to view word files. This product, available free of charge, is a viewer only and does not allow you to make changes to word documents. If you already have Microsoft Word, simply configure your browser to open Word when you click on word files by going into your general preferences and configure the helper app.
Microsoft PowerPoint Viewer
Microsoft PowerPoint files on this site are designated by
If you do not have Microsoft PowerPoint on your machine, you may use Microsoft PowerPoint Viewer to view PowerPoint files. The PowerPoint Viewer 97 allows people who use PowerPoint to share their presentations with people who do not have PowerPoint installed on their computers. When you post presentations on the Internet, you can include the PowerPoint Viewer to expand your online audience to people who might not have PowerPoint, or to those with different versions. You can use this viewer to view files created in both PowerPoint for Windows and PowerPoint for the Macintosh.
Microsoft Excel Viewer
Microsoft Excel files on this site are designated by
If you do not have Microsoft Excel on your machine, you may use Microsoft Excel 97/2000 Viewer to view excel files. Microsoft Excel 97/2000 Viewer is a standalone program that is available from Microsoft, free of charge. You can use Microsoft Excel 97/2000 Viewer to view, copy, zoom, and print Microsoft Excel 97 and Microsoft Excel 2000 files (Microsoft Excel versions 2.0 and greater for Windows and Microsoft Excel versions 2.2a and greater for the Macintosh are also supported). Microsoft Excel viewer also includes an AutoFilter feature that is similar to the AutoFilter feature in Microsoft Excel.
top of page
